I got a new phone. How do I get my wallet back?
Published:
Your balance is not stored on the phone itself. The key that opens your wallet is saved as a passkey with your Apple or Google account. On a new phone of the same type (iPhone to iPhone, or Android to Android), sign into that same Apple or Google account, open the Payactiv app, log in with the mobile number you registered with, and go to your wallet. If it does not reconnect, contact support and we will work through it with you.
