Will Payactiv ever call or text me asking for information?
Published:
Here is the one rule that keeps you safe: no one from Payactiv or the wallet team will ever ask for your PIN, a security code, or a payment — not by call, text, or email. We will also never ask you to send money to "verify" or "unlock" your account.
What we may ask — and only when you contact support first — is the amount and date of a transfer, or a screenshot. Identity checks (a photo of your ID) happen only inside the app, never over a message.
If someone asks for anything more, it is not us. Don't reply — report it to support.
